Tenant FAQ

Q: How do I view one of your rental properties?

A: Please call our office to schedule a viewing. You can reach our Tampa office at 813-321-0166, or our Pensacola office at 850-807-4122.


Q: What are your rental requirements?

Please see the Rental Criteria page located under the Tenants tab of our website.


Q: What should I do if I have a maintenance request?

A: If you are having maintenance issues you can either submit a work order request online through your online portal, or you can call us at our Tampa office at 813-321-0166, and our Pensacola office at 850-807-4122. If it is after-hours or on the weekend and it is not an emergency, please call us during normal business hours. Emergencies are considered to be: risk of fire, risk of flood, or risk of bodily harm to individuals at the property.

Q: What should I do if my roommate or co-leaseholder is moving out?

A: If your roommate or co-leaseholder decides he or she would no longer like to reside at our property, and you have a current and valid lease, he/she will continue to remain on the lease as a financially responsible party until the lease expires and either: all other occupants vacate the property, or a new lease is executed. If your lease has expired and you would like to execute a new lease without your roommate, you must provide verifiable proof that you meet the income requirement to live at the property without your roommate/ co-leaseholders income.

Q: If my roommate/ co-leaseholder does move out does he/she get their half of the security deposit back?

A: No, the security deposit stays with the signed lease. It is the responsibilty of the lease holders to work out how the security deposit should be split up, if applicable. Palm Island Realty Property Management will not get involved with security deposit disputes among lease holders. 

Q: What if I want to get a pet?

A: If you are thinking of getting a pet, you must submit a request with the type and breed of the animal. You must do this prior to getting the animal. We have certain breed restrictions you must follow, due to insurance restrictions. The pet fee is a $300 Non-Refundable fee per pet. Each property allows a maximum of two pets, unless otherwise noted.

Q: Why do I have a late fee on my account?

A: If your rent is not received by midnight on the 3rd day of every month, it is considered late. An initial late fee of $50 is assessed on the 4th of each month, with an additional $10 late fee being assessed each day after, until your rent is paid in full. We are unable to accept partial payments. All payments are applied to the oldest balance first. 

Q: Why was a 3 Day Notice posted to my door?

A: Once we receive your rent payment in the mail, we will look at the postmarked date on the envelope. If your envelope is dated before the 3rd of the month we will take the fee off.

Q: Can I paint the interior or exterior of the home?

A: Before you paint the home please contact us to find out if it is allowed by the owner. In most cases the owners do not mind if you paint the interior as long as it is the neutral color. But please call first. We do not allow the exterior to be painted.

Q: Can I have a satellite dish installed?

A: Please call the office and ask. Every home is a case by case bases.

Q: Do you accept the Section 8 Housing Choice Voucher?
A: Yes, most properties within our property management program accept the Section 8 voucher. Call our office for more information. 

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